Chuck Joiner, David Ginsburg, Marty Jencius, Brian Flanigan-Arthurs, Jeff Gamet, Jim Rea, Web Bixby, and Eric Bolden go in deep on a new J.D. Power on customer satisfaction the their in-car entertainment options. While CarPlay got CarPlay is still at the top of the heap, and the options developed by the auto manufactures are at the bottom. So why are some, notably GM, refusing to include CarPlay moving forward? The panel tries to make sense of it all.